We are committed to serving our customers with products of a high standard. We believe in our quality and hope you are fully satisfied with your purchases from us. However, should you wish to return your products we offer a free returns service via Royal Mail.
We will refund any unworn item that is returned in its original condition, including all tags, within 28 days of the delivery date. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Also please note certain exclusions apply. See below for further details.
Royal Mail
Free UK returns. Attach the prepaid label and return via your local Post Office.- Attach the Freepost returns label received with your order to your parcel ensuring the original delivery labels are covered and removed.
- Complete the Returns Note and enclose with your item/s inside your parcel, making sure the order number is clearly visible.
- Post the parcel at your local Post Office and ensure you keep the receipt and 'proof of postage' until you've received your refund.
- Refunds can take up to 10 working days to process. Although we are unable to notify you when the parcel reaches our warehouse, we will send you an email confirmation as soon as your refund has been processed.
- Lost your UK Freepost Returns label? Don't worry, just follow the instructions via this link to create a replacement Royal Mail Freepost label which can be printed and attached to your parcel.
- You can also use the same link if you prefer having the parcel collected from your home instead of taking it to your local Post Office.
Exclusions
The following items are not eligible for returns or exchanges for hygiene purposes: underwear or swimwear where the package has been opened, accessories without the original packaging.
Taxes and duties
Taxes and duties are calculated acording to your shipping desination. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands.
We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.
International Orders
At the moment we do not offer free returns outside of the UK.
Receiving a refund
The refund will be credited back to the original payment method.
Please note that refunds can take u to 10 working days to show on your account due to processing times between payment providers.
Refund Policy
As mentioned above, all products must be returned in a new and unused state, in perfect condition with all the SEDLEY designer tags attached to them. This includes all packaging, accessories and dust bags. WE reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way, or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example we may make a reduction in the following circumstances:
- The prodct(s) have been used, worn; damaged or washed;
- The SEDLEY tag are not attached to the product or have not been returned. Please note that the tags constitute an integral part of our products
You will be informed if we propose to reduce your refund for this reason. In this instance, you may choose to have the product(s) sent back to you at your own expense.
Late returns
Yout item(s) should be sent back to us within 28 days or receiving your order. Returns outside this timeframe may be accepted at our discretion and may only be refunded as website credit.